1. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible via email or phone. Orders can be canceled free of charge only if they have not yet been shipped. If the order has already been shipped, you will need to follow the return process (see below).
2. Product Return Policy
If you are not satisfied with your order, you may return the products within 14 days of receiving them, in accordance with Greek law on distance sales. Returned items must be in their original condition, unused, and with their packaging intact.
3. Return Process
To return a product, please follow these steps:
Contact us via email or phone to inform us of your intent to return the item.
Send the product to the address provided, including all accompanying tags and its original packaging.
Customers are responsible for return shipping costs unless the product is defective or was sent in error.
4. Exceptions to the Return Policy
Certain items are not eligible for return, including:
Products that have been opened or used (unless defective).
Personal items (e.g., cosmetics, underwear, etc.), unless defective.
Items ordered as custom-made or personalized.
5. Refunds
Once we receive and inspect the returned product, we will notify you of the acceptance or rejection of your return. If approved, the refund will be processed to the original payment method used for the order. Processing times for refunds may vary depending on your bank or card provider and can take up to 7-10 business days.
6. Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately. In this case, return shipping costs will be covered by us, and we will either send the correct product or issue a refund for your order, depending on your preference.
7. Contact
For any questions or assistance regarding the cancellation and return policy, please feel free to contact us at:
+30 698 8605189
